Refund policy
At Fidgo, we want you to love your purchase! If something isn't right with your order, our team is here to help you get it sorted out quickly.
1. 7-Day Return & Replacement Window
You have 7 days from the date of delivery to request a return or replacement for your order.
2. Product Guidelines & Eligibility
To qualify for a return, products must be unused and returned in their original packaging with all tags intact.
Squishies & Tactile Toys: Must be returned unopened and sealed in their original packaging. Due to the nature of squishy materials, items that show signs of play, stretching, punctures, or tears cannot be accepted.
Keyboard Clickers: Covered for transit damage or functional defects! If your clicker arrives damaged or non-working, we will replace or return it for you. (Final sale for general change-of-mind).
3. Damaged or Missing Items?
If your package arrives physically damaged or is missing an item, please reach out to us within 48 hours of delivery.
Quick Tip: Sharing a short, uninterrupted video of the package unboxing helps our support team verify transit damage immediately and send a free replacement without delay.
4. How to Start a Return
Email us at fidgotoys@gmail.com with your Order ID, a brief note on the issue, and your unboxing video (for damage claims).
Our team will guide you on dispatching the item to our Delhi facility or scheduling a reverse delivery pickup.
Return Facility Address:
Fitgo Returns
C183, Gali Number 7,
Ganga Vihar, Delhi - 110094
5. Refunds & Replacements
Once your package is received and inspected at our Delhi facility, we will send you an email confirmation. Approved refunds will be credited back to your original payment method, or a free replacement will be dispatched to you immediately!
Contact our Instagram for quick response.
@Fidgo.squishies